Shipping & Order Fulfillment

Doctor Diesel works to process and ship orders as quickly and accurately as possible.

Order Processing

• Doctor Diesel does not process or ship orders on weekends or major holidays.

• All shipping and delivery estimates shown on our website are based on business days, Monday through Friday, excluding holidays.

• Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

• Orders placed by 12:00 PM Eastern Time may qualify for same-day shipping when inventory is available and the order does not require additional verification or special handling.

• Orders placed after 12:00 PM Eastern Time will generally begin processing on the next business day.

• Shipping and delivery estimates may be affected by carrier delays, weather, holidays, inventory availability, or other circumstances outside of Doctor Diesel’s control.

Shipping Methods & Estimated Delivery Times

Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

• Ground Shipping: approximately 3–5 business days

• Second Day Air: approximately 2 business days

• Next Day Air: approximately 1 business day

Delivery times are estimates and are not guaranteed unless specifically stated by the carrier.

Tracking Information

Once your order has shipped, you will receive a separate shipping confirmation email containing your tracking information.

Tracking information may take several hours to update after the shipping label has been created.

Delivery Inspection

Customers should inspect packages and products for visible damage as soon as they are delivered.

For larger or freight shipments, inspect the shipment before signing the delivery receipt whenever possible.

If damage is visible:

• Inspect the package and product thoroughly.

• Take clear photographs of the packaging and damaged product from multiple angles.

• Note any visible damage on the carrier’s delivery receipt before signing.

• Contact Doctor Diesel as soon as possible with your order number, photographs, and a description of the damage.

Failure to document visible freight damage at the time of delivery may affect the ability to file a successful carrier claim.

Freight & Large Shipments

Some larger products may require freight delivery.

The customer is responsible for ensuring that the delivery location can safely accept the shipment. Depending on the carrier and shipment type, equipment such as a loading dock, forklift, or other unloading assistance may be required.

Additional carrier services, including liftgate service, inside delivery, limited-access delivery, redelivery, storage, or other special handling, may result in additional charges.

Unless otherwise agreed in writing, the customer is responsible for additional carrier charges resulting from special delivery requirements or services requested at the time of delivery.

If the customer is unable or unwilling to accept applicable additional charges, the shipment may be refused. Any return freight or related charges may be deducted from an applicable refund.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Doctor Diesel is not responsible for delays, additional shipping charges, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, contact Doctor Diesel as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Questions About Shipping

If you have questions about an order, shipping method, freight delivery, or tracking information, contact Doctor Diesel with your order number so we can assist you.